Terms, cancellations and refunds

Last updated 23 September 2026

These terms apply when you buy a membership, book a class or buy from the Fightlab shop, online or at the gym.

Memberships

• Prices are in Malaysian ringgit and shown on the Memberships page. A one-time registration fee of RM 80 applies to your first group membership.
• Memberships start on the day you pay, or on the day your current membership ends if you choose that when renewing, and run for the period shown.
• Monthly class allowances (for example 8 + 1) refresh each membership month. Unused classes don't carry over unless your plan says so.
• Memberships are personal and can't be shared or transferred.

Booking and cancelling classes

• Members can book up to 14 days ahead. Booking closes 15 minutes before class.
• Cancel at least 3 hours before class and the class is returned to your membership. Later cancellations and no-shows use the class.
• If we cancel a class, the class is returned to your membership and we'll email you.

Refunds

• Membership fees and the registration fee are non-refundable once the membership has started, except where required by law or where we agree otherwise (for example a medical reason with a doctor's letter).
• If you paid by mistake or were charged twice, contact us within 14 days and we'll refund the extra payment.
• Card refunds are returned to the same card, usually within 5 to 10 working days. Online banking (FPX) refunds are made by bank transfer.

Shop orders

• Items are held for you while you pay. Pickup at the gym is free; delivery fees are shown at checkout.
• Unused items in their original condition can be returned within 7 days of pickup or delivery for a refund or exchange. Hygiene items such as hand wraps and mouthguards can't be returned once opened.
• If something arrives faulty or wrong, contact us and we'll replace or refund it.

Training safely

Martial arts involves physical contact and a risk of injury. Tell your coach about any injury or medical condition, follow their instructions, and stop if you feel unwell. You train at your own risk to the extent the law allows.

Contact

Questions about these terms, cancellations or refunds: the front desk.